Motivation in GlaxoSmithKline
Mariam Peyton is a professional Financial Analyst. She holds a Masters degree in Economics. She specialises in financial analysis and forecasting. Her expertise includes studying the financial performance of companies, markets and entire industries looking for trends, insights and information that can help you glean rich insights for use in academic and market research.
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The topic of employee motivation has gained so much popularity in the human resource management realm, especially in today’s work environment characterized by tight labor markets and increasing competition. According to Torrington et al (2017), employee motivation is what drives an employee and boosts his/ her productivity. It refers to both internal and external factors that trigger an employee’s morale and boost his/ her output. Employee motivation is what drives an organization’s employees to do more, operate at maximum capacity and produce extraordinary results which would normally not be possible in the absence of a given motivating factor.
According to Mullins (2016), motivation in its simplest form refers to the creation of incentives and a working environment that allows employees to perform to the best of their ability. It is a state of positive emotion resulting from the assessment of one's job experience. In fact, David and Anderzej (2010) have defined it as cognitive decision-making with the intention of making behavior aimed at achieving a given goal through initiation and monitoring. This report investigates motivation at GlaxoSmithKline. Employee motivation is critical as it is one of the ways that will increase the productivity of employees and utilize the resources in the most possible way.
How does GlaxoSmithKline motivate its employees? An in-depth analysis of GlaxoSmithKline’s HR practices shows that it motivates its employees through a focus on training and development that imparts them with the right skills, and knowledge as well as a fair rewards and recognition programme. This in turn leads to job satisfaction.
GlaxoSmithKline also uses to ensure high motivation among its employees is its 'Listen and Fix' system, a two-way communication programme that encourages staff members to communicate their thoughts to top management through text and email plus other channels, and in return get responses from top leadership. The aim of this system is to make GlaxoSmithKline a better place to work through identifying and addressing key issues that matter to employees.
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Motivation in GlaxoSmithKline Case Study
Key Learning Outcomes
By the end of the case, students should be able to:
- Understand the different types of motivation and how they can be used to improve employee performance and engagement.
- Understand the key factors that contribute to employee motivation in GlaxoSmithKline, such as a supportive work environment, opportunities for career growth, and competitive compensation and benefits
- Apply strategies for improving employee motivation in GlaxoSmithKline, such as regular feedback and recognition, employee training and development programs, and open communication channels between employees and management to other organizations.
1.0 INTRODUCTION
How does GlaxoSmithKline Motivate its Employees?
Founded in 1715, GlaxoSmithKline is a healthcare company operating in the manufacture, research, and development of vaccines, pharmaceutical medicines, and consumer healthcare products. GSK carries out its operations in segments namely; pharmaceuticals, vaccines, consumer Healthcare, and Corporate Executive Team.
The Pharmaceuticals subdivision puts most of its emphasis on developing medicines in respiratory and infectious diseases, oncology, and immuno-inflammation. The Vaccines segment produces pediatric and adult vaccines to prevent a range of infectious diseases including, hepatitis A and B, diphtheria, tetanus and whooping cough, measles, mumps and rubella, polio, typhoid, influenza, and bacterial meningitis.
The Consumer Healthcare segment is concerned with developing and marketing brands in the oral health, pain relief, respiratory, nutrition and gastro intestinal, and skin health categories. The Corporate Executive Team segment manages the business activities. This report is going to investigate motivation at GlaxoSmithKline. Employee motivation is critical as it is one of the ways that will increase the productivity of employees and utilize the resources in the most possible way.
According to Mullins (2016), motivation in its simplest form refers to the creation of incentives and a working environment that allows employees to perform to the best of their ability. It is a state of positive emotion resulting from the assessment of one's job experience. In fact,
David and Anderzej (2010) have defined it as cognitive decision-making with the intention of making behavior aimed at achieving a given goal through initiation and monitoring.
Mullin (2016) argues that motivation is the foundation of all organizational activities considering that the relationship between employees and the organizations is influenced by what motivates them to work and the satisfaction they derive from it. In fact, an organization is most likely to achieve its goals and objectives if its workforce is highly motivated (Huczynski and Buchanan 2013; Mullins 2016).
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