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Examine External Marketing

Mariam Peyton
Latest posts by Mariam Peyton (see all)

    Marketing is the process through which organizations engage their customers in order to construct strong customer relationships, create customer value, and in return capture value from them. Ferrel and Hartline (2011) on the other hand define marketing as a set of processes an organization uses to create, communicate, and deliver value to customers as well as manage customer relationships in such a manner that benefits both the organization and stakeholders. For a product or service to sell easily, marketers have to efficiently engage consumers by understanding their needs and developing products that provide superior value. They must also price, distribute, and promote organizational products or services effectively (Kotler & Armstrong 2017).
    This assignment examined the concept of external marketing, its benefits, and its impact on an organization’s performance as well as the key elements that make up this concept. Key questions answered are; what is the meaning of external marketing? What are the five elements of external marketing environment?
    External marketing is the type of marketing where businesses create promotions and materials that aim to promote their products and services. This consists of generating and sustaining products and services that customers recognize and promote to appeal to customers. [https://www.indeed.com/career-advice/career-development/what-is-the-service-marketing-triangle?] 
    External marketing includes various activities, such as advertising, public relations, social media, events, promotions, and direct marketing. The primary objective of external marketing is to generate awareness, interest, and demand for the offerings of a business.
    There are a number of factors that influence external marketing namely; political, social, economic, technological and competitive which are to be addressed in detail in the following sections of this essay. 

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    Examine External Marketing a Case Study


    Key Learning Outcomes

    By the end of the case, students should be able to:

    • Define external marketing and its benefits for an organization, and also evaluate its impact on the performance of an organization 
    • Identify the key elements of an external marketing strategy and examine how to align them with the organization's goals and values
    • Apply the principles of external marketing to design and implement effective campaigns and activities

     

    1.0 INTRODUCTION


    External marketing is the type of marketing where an organization communicates or markets its products and services to potential and existing customers outside the business organization. External marketing includes various activities, such as advertising, public relations, social media, events, promotions, and direct marketing. The primary objective of external marketing is to generate awareness, interest, and demand for the offerings of a business. [Kotler, P., & Keller, K. L. (2016). Marketing management (15th ed.). Pearson Education.]

    Organizations can market their products to the external environment in a number of ways such as;

    1.    Advertising: here an organization may promote its products, or services through various media channels, such as TV, radio, newspapers, and many others.  This advertising process can help an organization’s products or services spread to a large and diverse audience with a reliable and memorable message that will attract customers to purchase the products.

    2.    Social media: here an organization takes advantage of online platforms, such as Facebook, Twitter, Instagram, LinkedIn, or YouTube, to interact with potential clients and share content, and also build relationships that positively impact the business. Social media platforms can help an organization, increase its visibility, engage potential customers, and drive traffic to its website pages. 

    3.    Events: here an organization holds physical or virtual events for its target audience, such as trade shows, conferences, seminars, webinars, or workshops. Events can help it showcase its products or services. 

    The primary aim of external marketing is to generate awareness among the organization and its potential customers.

    External marketing has got a number of benefits for an organization and some of them include; 

    1.    It aids the business in attracting new potential customers and retaining the ones that they already have. External marketing can help an organization get its product or service to new audiences who may not be aware of its brand or products. It also helps them to develop relationships with their current customers and encourage customer loyalty.

    2.    External marketing helps an organization build trust and credibility with its customers. It helps businesses to carefully establish their reputation as a reliable and trustworthy provider the products and services that meet the customer’s needs and desires. It also help them to showcase their expertise.

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