impact of employee motivation on employee commitment and overall performance Case Study
Key Learning Outcomes
By the end of the case, students should be able to:
- Understand and discuss the relationship between employee motivation, commitment, and the overall performance of an organization
- Understand how motivation helps improve the efficiency and effectiveness of employees
- Understand factors that motivate employee performance and commitment
1.0 INTRODUCTION
The topic of employee motivation has gained so much popularity in the human resource management realm, especially in today’s work environment characterized by tight labor markets and increasing competition. According to Torrington et al (2017), employee motivation is what drives an employee and boosts his/ her productivity. It refers to both internal and external factors that trigger an employee’s morale and boost his/ her output. Employee motivation is what drives an organization’s employees to do more, operate at maximum capacity and produce extraordinary results which would normally not be possible in the absence of a given motivating factor.
Due to the heterogeneity of human needs, people are motivated by different factors. This is because what one considers motivational may not apply to another, despite them doing the same job and operating under similar conditions. Some motivational factors are intrinsic, they are inherent in the person’s personality while others are extrinsic/external to the person. Whether these motivational factors are intrinsic or extrinsic, the fundamental fact remains that there is a basic need in the person crying out to be met. These needs drive individuals to seek some form of satisfaction. Thus, where there lies the propensity of needs being met, individuals get motivated to achieve in order to attain some basic goals in view. This could be in the form of bonuses, promotions, praise, or approval among others.
Motivators such as promotions boost employees to work to the best of their abilities. Motivation hence leads to an increase in employee productivity since motivated employees contribute more compared to unmotivated employees. Motivation is vital within organizations because it increases productivity, ensures efficiency, promotes employee loyalty, and reduces turnover absenteeism. A motivated workforce will enthusiastically help in the development and innovativeness of an organization. They will also be more likely to make suggestions to help the company grow and expand its footprint. Motivation and organizational commitment are major determinants of an organization’s success, mostly because a motivated workforce tends to be committed yet a committed workforce is a major resource for the success of an organization.