An Analysis of Crowdsourcing as an Effective E-Commerce Strategy a Case Study
Key Learning Outcomes
By the end of the case, students should be able to:
- Define crowdsourcing and its benefits and challenges for e-commerce businesses.
- Identify different types of crowdsourcing models and examples of successful e-commerce platforms that use them.
- Evaluate the effectiveness of crowdsourcing as a strategy to enhance customer engagement, innovation, and quality in e-commerce.
1.0 INTRODUCTION
Crowdsourcing as a strategy defines how an e-commerce business organizes its workforce by outsourcing its activities to an employee who conducts business on the Internet. [Jeff Howe and Mark Robinson in the June 2006]. The strategy is to the effect that instead of employing a specific person to carry out certain activities, the business calls upon anyone who is willing to submit their proposals or solutions. The business later suggests which proposal is more effective for them. This way, the business can access a large and diverse talent pool, reduce costs, and stimulate innovation and creativity. Crowdsourcing is usually done through online platforms, where people can see the tasks and the rewards, and submit their work. According to Jeff Howe, the following are some of the basic definitions of the concept of crowdsourcing.
Simply put, crowdsourcing is when a company gets an activity that would have been done by a specific person and allocates it to a large group of people in the form of an open call to submit proposals. (Howe, 2006) once the job is posted, it can either be attempted by a group or even sole individuals. The vital requirement of this strategy is that a company used an open call to a large group of people.
Howe explained this concept and said that true crowdsourcing happens when a company accepts one’s proposal, processes it, and later rewards the provider of that specific proposal. This is so because it wants to create a difference with open sourcing where there is no reward attained. By way of explanation, crowdsourcing occurs when a company posts a problem on the internet and individuals offer solutions to the problem, and then the winning ideas are awarded a monetary reward, and then the company uses the idea for its own benefits.
Matt H. Evans in his article titled “Power of Crowdsourcing”, noted that Crowdsourcing comprehends the world of ideas which later helps companies to function through a quick design progression.
When we look at both these definitions, we note that for crowdsourcing to be effective, it needs a channel that can reach out to large groups of people and the internet is well-known to be the best choice here.