Investigate Motivation at the Modern Workplace Using Tesco as a Case Study
This report investigates motivation at modern workplaces using the case study of Tesco. The report uses motivational theories of Taylor, Mayo, Maslow and Herzberg to assess the motivational practices of Tesco and their impact on organizational performance. The report aims to answer the question of what incentives does Tesco use to keep motivating their employees?
Motivation is the process of attracting a person to do something because he or she wants to do it. Different theories have been suggested for motivating employees, such as pay, appreciation, achievement, responsibility, advancement, challenge and enjoyment. Some will work while others wont so contemporary organisations will motivate their employees to perform well based on corporate goals, objectives and culture.
How does Tesco motivate its employees? An indepth analysis of Tescos HR practices shows that it motivates its employees through a focus on training and development that imparts them with the right skills, and knowledge as well as a fair rewards and recognition programme. This in turn leads to job satisfaction.
Tesco also uses to ensure high motivation among its employees is its 'Listen and Fix' system, a two-way communication programme that encourages staff members to communicate their thoughts to top management through text and email plus other channels, and in return get responses from top leadership. The aim of this system is to make Tesco a better place to shop and work, through identifying and addressing key issues that matter to employees.
Using Motivational Theory, the case study of tesco delves into the supermarket's HR practices to understand the incentives Tesco uses to keep motivating their employees. This includes use of the various motivational theories of Maslow and Herzberg, to assess the motivational practices of Tesco and their impact on both employee and organizational performance.
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Assignment question (1,000words)
You have been part of a project team this semester. In your team of 4/5 produce a 5000 word (total) report (at least 1000 words per student or equivalent) and a team presentation that analyses motivation at Tesco, base your practical experience around the related lecture content.
Your report and presentation should focus on the below key areas:
• Background/outline of your project and related organization
• Goals and objectives (why they are important and how they are established)
• Leadership and management behaviours
• Group and team behaviours
• Motivation and perception
Motivational Theory in Practice at Tesco: A Tesco Case Study
Key Learning Outcomes
- Identify employee motivation theories, and explain the variables that determine effective motivation methods.
- Evaluate Motivational Theory in practice at Tesco and the behavioural approach to management, through an understanding of the factors that motivate employee behaviour.
- Apply relevant motivation theories, models, and principles illustrated by practical examples from the case study organization.
1.0 INTRODUCTION
What incentives does Tesco use to keep motivating their employees? Using Motivational Theory in practice, this Tesco Case Study answers a key question; how does Tesco motivate its employees?
According to Mullins (2016), motivation in its simplest form refers to the creation of incentives and a working environment that allows employees to perform to the best of their ability. It is a state of positive emotion resulting from the assessment of one’s job experience. In fact, David and Anderzej (2010) have defined it as cognitive decision-making with the intention of making behavior aimed at achieving a given goal through initiation and monitoring.
Mullin (2016) argues that motivation is the foundation of all organizational activities considering that the relationship between employees and the organizations is influenced by what motivates them to work and the satisfaction they derive from it. In fact, an organization is most likely to achieve its goals and objectives if its workforce is highly motivated (Huczynski and Buchanan 2013; Mullins 2016).
According to Huczynski and Buchanan (2013), a motivated group of employees is a sign of a successful organization. In fact, motivated employees are most likely to work and achieve greater output, reducing labour costs. They tend to show pride in their work, require less supervision, and create a positive impact on customers, improving overall performance.
However, if work is repetitive, unchallenging, and uninteresting, it is most likely to result in demotivation and burnout which will in tandem result in reduced loyalty and more sick leaves (Huczynski and Buchanan 2013).
Using the various motivational theories of Maslow, Herzberg, and others, the report assesses the motivational practices of Tesco, or Tesco’s Motivation Methods, and assesses their impact on both employee and organizational performance.
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